Plans change, and we would rather make that painless than awkward — so we keep cancellations at METRO CYCLE SDN BHD 202601030115 (1692210-H) short, quick and clear. Here is what happens.
1. Your Cancellation Window
How soon you tell us decides everything:
An order can be cancelled within 24 hours of purchase, and you get a full refund.
Once those 24 hours have passed, cancellation may not be possible, because the order may already have been processed or shipped.
2. Asking Us To Cancel
There are two steps, and we handle the second one for you:
Contact our customer service team straight away, with your order number to hand.
Our support team checks where your order has got to and confirms whether it is still eligible to be cancelled.
3. Getting Your Money Back
When a cancellation is approved, the refund follows:
It goes back to the original payment method you paid with.
Please allow 7–14 business days for that refund to be processed and to show up in your account.
If any part of your cancellation is still unclear, our team is ready to help:
📧 Email: metro-cycle@outlook.com
🏢 Address: 488B-6-22, MIDLANDS PARK, ONE STOP, JALAN BURMA, 10350 GEORGE TOWN, PULAU PINANG
🌐 Website: https://metro-cycle.com/contact-us/