Making sure the right product reaches you in sound condition is the standard we work to at METRO CYCLE SDN BHD 202601030115 (1692210-H). Please read this Return, Refund & Exchange Policy before you buy, so you know exactly where you stand if something is not right.
1. When A Return Is Possible
Items sold are not exchangeable or refundable. We step in only where one of these applies:
The merchant sent you the wrong item.
What arrived differs from the specifications, description, features or information advertised on the website.
The item reached you spoiled, damaged or defective.
Delivery ran past the timeline set out in our Shipping Policy.
2. Evidence We Will Need From You
So that we can look into it properly, please have all of the following ready:
A clear and continuous unboxing video showing the parcel still unopened, the shipping label, the packaging and the item you received.
A clear video of the first use of the item, where that applies.
Any photographs, order details or other supporting documents we ask you for.
3. Sending Us Your Request
Timing matters here, so please do not sit on it:
Send your return or refund request to our customer support team at metro-cycle@outlook.com within 24 hours of receiving the item.
Anything reaching us after that 24-hour reporting period, or arriving without the evidence listed above, will not be accepted.
Anything you are unsure about on a return, refund or exchange? Our team is ready to help:
📧 Email: metro-cycle@outlook.com
🏢 Address: 488B-6-22, MIDLANDS PARK, ONE STOP, JALAN BURMA, 10350 GEORGE TOWN, PULAU PINANG
🌐 Website: https://metro-cycle.com/contact-us/