Looking after the details you hand over is a standard we take as seriously as getting your order right, and METRO CYCLE SDN BHD 202601030115 (1692210-H) would rather spell that out than leave you guessing. This policy covers what we collect when you visit and use our website, what we do with it, how we guard it, and what you can ask of us.
1. What We Collect
Depending on how you use the site, this may include:
Personal information such as your name, email address, phone number, shipping address and billing address.
Payment information, meaning credit or debit card details or the details of another payment method, handled securely by third-party payment gateways.
Order information, which covers the products you bought, your order history and your preferences.
Website usage data, such as your IP address, browser type, device information, the pages you visit and cookies.
2. Why We Use It
Every piece of it earns its place. We use what we collect to:
Process and fulfil your orders effectively.
Contact you about your purchase, a support enquiry or a promotional update.
Improve our website, our services and your overall experience as a customer.
Prevent fraud and keep the website and everyone using it secure.
Comply with every legal and regulatory obligation that applies to us.
3. Who Else Sees It
We do not sell or rent your personal information. It leaves us only in these cases:
Trusted third parties who help us run the website, such as hosting providers, payment processors and shipping partners.
Legal authorities, meaning law enforcement or regulators, where the law requires it of us.
In either case, every partner is contractually obliged to protect your data to the standards we set.
4. How We Keep It Safe
We put industry-standard protection around your information:
SSL encryption, so your details are scrambled in transit.
Secure servers, watched by regular monitoring.
Plain honesty about the limit: we use every commercially acceptable means to protect your personal information, but no method of transmission over the internet is 100% secure.
5. Cookies On This Site
We use cookies and similar technologies, and you stay in charge of them:
They enhance your experience, track how the site is performing and deliver content personalised to you.
Your browser settings let you control or disable them, though parts of the site may not work as well once you do.
6. What You Can Ask Us To Do
These rights are yours, and using them costs you nothing:
Ask for access to the personal information we hold on you, or ask us to correct it.
Ask us to delete your data, subject to any legal or administrative requirements we have to meet.
Unsubscribe from our marketing emails whenever you like.