Getting your parcel to your door intact, and inside the window we quoted you, is the standard we hold ourselves to at METRO CYCLE SDN BHD 202601030115 (1692210-H). Below is exactly how an order travels from checkout to your hands, so nothing about the wait comes as a surprise.
1. Where We Deliver
Our courier network reaches the whole country. That means:
Peninsular Malaysia, covering every state without exception.
East Malaysia, meaning both Sabah & Sarawak.
2. Getting Your Order Ready
Two things happen before your parcel is on the road:
We pick, pack and process your order within 1–3 business days, and weekends and public holidays are not counted in that window.
The moment it is processed and handed over, a confirmation email arrives carrying your own tracking information.
3. Delivery Windows By Region
One thing we would rather tell you up front: we do not offer overnight or next-day delivery at the moment. What we can promise is the realistic window below.
Please read those as estimates rather than guarantees. Courier operations, seasonal holidays and extreme weather can all stretch them, and when they do we would rather you knew than wondered.
4. What Shipping Costs You
In almost every case, nothing at all. We are pleased to offer free shipping.
Standard shipping fees are simply waived for you, as part of our commitment to value.
That said, fees on specific bulk or specialised promotional orders may still be worked out at checkout, based on total weight and destination, where that applies.
5. Following Your Parcel
Once your order is in the hands of our courier partners, you will hear from us again:
An email or SMS reaches you with a tracking number and a direct link inside it.
That link lets you watch your package move in real time, right up to the doorstep.
Still wondering where your parcel is? Our team is ready to help:
📧 Email: metro-cycle@outlook.com
🏢 Address: 488B-6-22, MIDLANDS PARK, ONE STOP, JALAN BURMA, 10350 GEORGE TOWN, PULAU PINANG
🌐 Website: https://metro-cycle.com/contact-us/